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INZ Consulting Services Co., Ltd.
Released:
About our apps
This is the shared support page for INZ apps that link here from their App Store listing or in-app help. Features vary by app; use the individual listing for its description, screenshots, version history, and available purchases.
Developer: INZ Consulting Services Co., Ltd.
Platform: iOS; other Apple devices only where supported by the individual app listing.
System requirements
- iOS support target: the current major iOS release and the three previous major releases. Availability varies by app; check its App Store listing for supported versions.
- Device compatibility: an iPhone or other Apple device listed as compatible on the app’s App Store page. Check that listing for the exact minimum OS and hardware requirements; for iPad, check its iPadOS requirements.
- Storage: enough free space to install the app and work with your files and local metadata.
- Permissions: access to the files or folders required for the feature you choose to use.
- Connectivity: an internet connection may be needed for downloads, updates, cloud-backed files, optional tips, or contacting support.
Keep your device on the latest available update within its supported OS version. New features may have additional requirements described in the app listing.
Contact support
Email [email protected] or call +66 (0)61-556-1589.
Support hours: Monday–Friday, 10:00–16:00, Bangkok time (GMT+7).
To help us understand the issue, include:
- The app name and installed version.
- Your device model and iOS or iPadOS version.
- What you expected to happen, what happened instead, and the steps that reproduce it.
- The exact error message or a screenshot with private information removed.
Do not send passwords, payment-card details, or sensitive files. For a folder-related issue, describe the storage location rather than sending its contents.
Basic troubleshooting
The app is not responding
Close and reopen the app. If the problem continues, restart your device and check the App Store for an available app update. Check available storage before trying again.
A folder or file cannot be opened
Confirm that it has not been moved, renamed, or deleted. If the app offers a folder picker, select the location again and allow the requested access. For a cloud-backed location, check your connection and that the file is available on the device.
Labels or metadata appear missing or out of date
Check that you are viewing the intended file or folder. Reopen the app and use its refresh function if one is available. Contact support before clearing storage or reinstalling, as those actions may remove local metadata.
An optional tip does not complete
If the tip uses Apple’s purchase screen, check your connection and Apple Account purchase settings, and read any message shown by Apple. Check your purchase history before trying again. For Apple-billed refund questions, see Apple’s refund guidance.
The issue still occurs
Contact us with the details listed above. Back up important files before uninstalling the app, deleting app data, or resetting your device.
Privacy and data questions
Read the app privacy policy for folder access, local metadata, optional tips, and information-handling practices. You can also contact [email protected].